Keeping an efficient support team is very important for reseller hosting. If you have a team of skilled people then you can overcome any problem arising in your business.You would have an environment suitable to your business and it will grow up with a rapid pace.
Here are some good tips on making sure you can keep on top of these:
1. Keep a good database of the usernames and passwords for your resold accounts. Make sure that you keep up with changes. This includes usernames and passwords for:
- Control Panels
- MIVA Merchant
- users E-Commerce software
- MySQL database if used
2. Make sure you have a backup of your user’s accounts on a weekly basis. Request to your support team to tar up the user’s directory and place the files in a safe place. NEVER rely on the backup system of others ALWAYS create your own backup scheme.
3. When you send a request to support, keep a copy of those replies. In essence, you are making your own knowledgebase. Doing this will curb your turn around times of issues.
These tips will assist you in making sure your Reseller account works like a well oiled machine.